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What is the best way to contact your
company if I have a question?
The best method is by email. We are a small family company and because
we work from home, we may not always be able to answer the phone (it
is hard to pick up the phone when babies are crying, when changing
diapers, etc.). If you do leave a message we will get back to you
within three business days. We try to respond to emails sooner
(usually within a day or two).
Can I get my order sooner than 2-4
weeks?
Yes! We generally make shipments one time per week. However, on rare
occasions we may take longer (up to 2-4 weeks from your order
date). If you do need a DVD by a certain day, just let us know and we
should be able to accommodate it. We can overnight packages as well,
though there will be an additional cost for shipping.
How
do I purchase the Spanish DVD?
Each DVD
includes English and Spanish. If you buy one DVD you will get both
languages on the one DVD.
Is the DVD available
in other languages besides English and Spanish?
No. However, we will add additional languages if
your organization translates the script, records the narration, and
syncs the audio with the DVD. We will then add your audio track to any
DVDs you purchase at no cost to you. We only request that you allow us
to add
these languages to future DVDs.
Does the DVD include Subtitles?
Subtitles are only available on the Simple Steps
to Child Passenger Safety DVD when purchased in a cardboard sleeve.
If you would like the subtitles, but do not want to place a bulk
order, simply state in the notes section that you want a cardboard
sleeve instead of a hard case. The cardboard sleeve DVD only include
English subtitles on the English video. No subtitles are available on
the Spanish video. Do I
need to purchase a broadcast license for my organization?
You only
need to purchase a broadcast license if you will be using the DVD on a
closed-circuit system (such as used in a large hospital where multiple
rooms can view the DVD at the same time). If you are only using the
DVD for a classroom setting you do not need a broadcast license.
Can I
post your video on our website if I purchase a broadcast license?
No. You must
purchase a special internet license for posting our DVD on your website. The
standard broadcast license is only for closed-circuit systems and must
not be accessible by the general public outside your facility.
Can I
order by fax?
Yes, but
we prefer that all orders be made electronically through our website
(see Contact page for fax number).
Can I
purchase the DVD in bulk?
Yes, we
have discounted rates for DVDs purchased in cardboard sleeves. These
are great for handouts at events, and new mother discharge gift bags.
Do you accept Purchase orders?
Yes we do accept purchase
orders, but we don't require
a purchase order number to make a purchase.
I need a W9 to complete payment. How can I get a
copy?
The best way is by email. Send us an email
requesting a copy and we will email you our W9. |
